Frequently asked questions

  • ORDER

    Do you provide installation services for charging stations?

    Yes, we offer this service in the Vilnius region. 

    What should I do if I make a mistake while placing an order?

    Before confirming the order, you can remove items from the cart and replace them with the desired ones.

    If you have already confirmed and paid for the order, contact us via email at info@evlaidai.lt or by phone: +370 601 38140, and we can adjust your order as needed.

    Can I place an order by phone?

    Yes, you can place an order by email or phone. If the items you want are out of stock or you wish to inquire about products not yet available in our range, we recommend reaching out to discuss your purchase via email or phone.

    Can I order items if the system warns that the stock is insufficient?

    Unfortunately, you cannot order more than is available in stock through the website. In such cases, you can call us at +370 601 38140 or contact us via email to let us know about the item you wish to order. We will inform you when the item will be back in stock or arrange a pre-order.

    Why should I buy from you?

    We offer high-quality charging cables, home charging stations, adapters, and accessories for electric vehicles, all of which have the necessary quality certifications and permits. We have optimized our company’s expenses (e.g., we do not operate from luxury offices), which allows us to offer competitive prices compared to other physical stores selling similar products.

    Most of our items are in stock, and if not, you can pre-order by phone or email, and we will agree on a delivery time. You can read more about our advantages and experience in the "About Us" section. Each product page specifies the delivery time. We work with several reliable suppliers in Europe, ensuring fast delivery times.

    I have been interested in electric vehicles since 2018 and always stay updated with the latest news in this field. Before purchasing or searching for EV-specific products, I am happy to provide consultations, share real-life examples, and give advice to help you choose the most suitable product at the best price.

    PRICES AND DISCOUNTS

    Can I get additional discounts or offers before purchasing?

    Yes, we encourage our customers to take advantage of our promotions by subscribing to newsletters or participating in other campaigns (e.g., spinning the wheel of fortune). You will receive a discount code that can be used during checkout to get an additional discount. 

    Do you offer wholesale prices?

    Yes. Depending on the quantity of goods selected, wholesale prices may apply (minimum order quantity: 3 units). Specific discount pricing must be discussed in advance before placing an order.

    PAYMENT

    Can I pay in cash?

    Cash payment is possible when picking up the item directly from our warehouse in Vilnius.

    Is it safe to pay online?

    Your payment security is ensured by Paysera. You can pay directly via online banking from your bank. You won’t have to worry about any errors. A few clicks, and your purchase is complete!

    DELIVERY

    What is your store's address?

    We are an online-only store and currently do not have a physical store. However, our online store operates 24/7. If needed, you can arrange a visit in advance to Rožių g. 9c, Antežeriai to see the product of interest, discuss any questions, and make a purchase.

    You can order products online or by phone. In Vilnius, you can also buy in person after arranging the meeting details. We ship to all cities in Lithuania. If you need the item on the same day, we can offer delivery via bus services. In this case, the item can reach you the same day in any city!

    WARRANTY

    Is there a warranty, and what if I simply don't like the product?

    All our products come with a 24-month warranty. If you don't like the product, just email us at info@evlaidai.lt within 14 days, and we will arrange the return details.

    Are the products of high quality?

    Charging cables, adapters, home charging stations, and other equipment come directly from manufacturers and have all the necessary certifications and permits. Therefore, all products are of the highest quality, factory-tested, and reliable.

    Is evlaidai.lt a VAT payer?

    Yes, the prices listed on the website include VAT.

     

    Didn’t find the answer to your question? Contact us!
      

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